NATYAMANCH

PRIVACY POLICY – VIDEO ON DEMAND (VOD) SERVICE

Effective Date: 02 September 2026

कलेचा उत्सव • संस्कृतीचा वारसा • रंगभूमीचा अनुभव
Celebrating Art • Preserving Culture • Experiencing Theatre

At NATYAMANCH, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how Natyamanch Teleplay Pvt. Ltd. ("NATYAMANCH", "we", "us" or "Company") may collect, use, disclose, store and protect information when you use our website, applications, Video On Demand (VOD) service, digital content, customer support and related services (collectively, the "Service").

1. Scope of This Policy

This Privacy Policy applies to information collected through the NATYAMANCH website, applications, VOD platform, account registration, purchases, rentals, subscriptions, customer support and other interactions with NATYAMANCH. It should be read together with the NATYAMANCH Terms & Conditions.

2. Information We Collect

Depending on how you use the Service, we may collect: (a) account information such as name, email address, mobile number and login details; (b) transaction information such as subscription, rental or purchase history and payment status; (c) device and technical information such as IP address, browser, operating system, device identifiers and network information; (d) usage information such as Content viewed, viewing activity, searches, preferences and interactions with the Service; (e) communications and customer-support information; and (f) information you voluntarily provide, including feedback.

3. Payment Information

Payments may be processed by third-party payment gateways, banks, app stores or other payment providers. NATYAMANCH may receive transaction-related information such as payment status, transaction reference, payment method type and limited payment details, but payment credentials may be processed directly by the relevant payment provider. Users should review the applicable provider's privacy policy.

4. How We Use Information

We may use information to: provide and operate the VOD Service; create and manage accounts; process subscriptions, rentals and purchases; authenticate users; provide customer support; communicate service, billing and account information; personalise or recommend Content; understand viewing and usage patterns; improve the website, applications and streaming experience; detect fraud, abuse and security incidents; enforce our Terms & Conditions; comply with legal obligations; and protect the rights, safety and property of NATYAMANCH and others.

5. Cookies and Similar Technologies

NATYAMANCH may use cookies, pixels, SDKs, local storage and similar technologies to keep users signed in, remember preferences, understand usage, measure performance, improve the Service and support relevant communications or advertising where applicable. Where required by law, we will provide appropriate choices or consent mechanisms.

6. Analytics and Service Providers

We may use trusted third-party providers for hosting, cloud infrastructure, streaming delivery, analytics, customer support, payment processing, security, communications and other operational functions. Such providers may process information on our behalf and may have their own privacy obligations.

7. Sharing of Information

We may share information with service providers and technology partners who help us operate NATYAMANCH; payment processors and financial institutions where necessary for transactions; professional advisers; government authorities or law-enforcement bodies where legally required; and parties involved in protecting NATYAMANCH against fraud, security threats or unlawful activity. We do not intend to sell personal information as a standalone commercial product.

8. Content and Viewing Information

Because NATYAMANCH is a VOD service, we may process information about Content you view, search for, rent, purchase or otherwise access. This information may be used to provide the Service, maintain viewing history, recommend Content, analyse audience behaviour and improve programming, subject to applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud and complying with legal obligations. Retention periods may vary depending on the type of information and applicable law.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. International Data Transfers

Depending on the technology and service providers used by NATYAMANCH, personal information may be processed or stored in countries other than the country in which you live. Where applicable, NATYAMANCH will take reasonable steps required by applicable law regarding such transfers.

12. Your Privacy Rights

Depending on applicable law and your location, you may have rights to request access to, correction of, deletion of or restriction of certain personal information, object to or withdraw consent for certain processing, or request a copy of information. Requests may be subject to legal and operational limitations. Contact NATYAMANCH using the details below to exercise applicable rights.

13. Children's Privacy

The Service is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental consent is required, NATYAMANCH will follow applicable requirements. Parents or guardians who believe a child has provided personal information may contact us.

14. Marketing Communications

Where permitted by law, NATYAMANCH may send service-related communications and, where appropriate, promotional communications. You may opt out of promotional communications using the unsubscribe mechanism provided in the communication. Transactional and essential service communications may continue where necessary.

15. Third-Party Links and Services

The NATYAMANCH Service may contain links to or integrations with third-party websites, applications or services. Their privacy practices are governed by their own policies. NATYAMANCH is not responsible for the privacy practices of independent third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, technology, legal requirements or business practices. The updated version will be posted on the NATYAMANCH Service with a revised effective date. Where required by law, we will provide additional notice or obtain consent.

17. Contact Us

For privacy questions, requests or complaints, please contact:

Natyamanch Teleplay Pvt. Ltd.
Designated Contact: K. Amita
Email: founder@natyamanch.com
Address: Chembur East, Mumbai, India